Do customers need an app?
No. Customers can open your booking and appointment links in a browser.
Do I have to let customers book themselves?
No. You can create appointments yourself and turn on customer self-booking when you are ready.
Can I bring my existing customer and pet list?
Yes. Use the customer and pet spreadsheet templates, preview the records, and import customers before their pets. Pet rows match an existing owner by email or phone. Review the results before booking.
What happens after the 30-day trial?
Registration does not require a card. Without a paid plan, trial access ends. If you choose a paid plan during the trial, billing starts when the trial ends.
How do payments work?
Payments stay with the appointment. You can record cash or check payments with no setup, but card payments require Stripe setup, and processing fees apply- only from Stripe; we add no fees. Tap to Pay on iPhone or Android requires a supported phone, the GroomCaptain app and completed payment setup.
Does this work for a solo groomer?
Yes. Solo covers customer and pet records, online booking, reminders and appointment payments. Smart Route adds advanced service areas and travel rules for mobile work.
What changes when I have employees?
Team Route adds team availability and assignments. Access to shifts, time off and other team tools depends on your role and the features enabled for your business.
What happens without a signal?
Some previously loaded information can be available from saved data on supported app screens. This is not full offline operation: do not rely on booking, edits, messaging, payments or synchronization without a connection.